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Privacy Policy
SUPERWOMAN GAME TIME TRAILER, LLC OFFICIAL POLICIES:
Thank you for booking Superwoman Game Time Trailer, LLC! If we need to adjust your request for travel time or conflicts, we will contact you right away.
DEPOSIT:
Deposits to hold date and time are required upon receipt of this email. Deposit required will be upon service/s selected.
(Example: $100.00)
Deposit is non-refundable.
Once a booking has been made by you, the customer, we will automatically send you an event confirmation to the email used during initial booking. If not in your inbox, please check your spam or junk folder.
When rescheduling takes place, deposit will become a credit and can be used to rebook up to 90 days. Deposits/ Credits cannot be given to a friend, neighbor or relative to initiate a new booking. In the case you do not want to rebook, your credit becomes forfeited. All communications will be conducted via email.
The remaining balance must be paid 48 hours prior to the event unless other arrangements have been made, In the case payment is not made, an event has not been postponed or cancelled system will automatically charge card within the first 60 minutes of event.
Checks are not accepted!
Events:
After you confirm your booking and pay your balance or required deposit, we will continue to communicate with you in the case of bad weather, parking, arrival etc.
CAPACITY:
Our gaming theater on wheels can accommodate up to 16 guests comfortably on either game truck.
* Extra Guest: TBD
* Add a Service (i.e., outdoor Laser Tag)
NUMBER OF GAMERS:
Services are set up to maximize guest experience while complying with required state guidelines. This will allow for some social distancing in and out of the gaming theater. While enjoying yourself in a clean safe environment. Total gamer count is 16 at a time for a comfortable gaming experience. More gamers give us a call (TBD).
Looking to rate gamers? Give us a call or send us an email and we help a plan further.
TOTAL GAMER LIMIT is 16:
Adults gaming and handling controllers ARE included in the gamer count.
AGE LIMIT:
Per our existing rules, children aged 5 must always be accompanied and supervised by an adult while in the theater.
This would increase the total number of gamers in the theater, which is what we are trying to avoid.
SUPERVISED CHILDREN:
Superwoman Gametimes Trailer, Rolling Game Station does require a parent or responsible adult to be always present inside or just outside of the trailer. Guests 16 and over require a parent or guardian to be on property and within contact of the game coach should a need to contact them arise.
EXTRA STAFF:
Our amazing theater is set up to bring the best in entertainment. Your event will have 1 or 2 coaches depending on scheduled events on that day. In the case that a 2nd or 3rd coach is needed, please notify us via email. This request will be noted on account and extra staff will be added. ($15.00 per hour per additional staff)
TIPS:
The Game Coach is there to make sure that your group is making the most of our high-tech fun. He or She tutors, inspires, and entertains. Tipping for good service is a great idea.
TRAVEL SURCHARGE:
Superwoman Gametimes Trailer’s Video Game Truck for party services most of Rapides, Vernon, Natchitoches, LaSalle, Grant, Allen, Avoyelles, Evangeline with our video game parties.
Our primary area falls within 30 minutes to 45 minutes of travel time from Alexandria, La
In case time needs to be adjusted due to travel conflicts, we will contact you immediately via email, text and call to notify you of such changes.
BAD WEATHER:
Superwoman Gametimes Trailer was designed for all types of weather conditions. The theater is insulated, and climate controlled with heat and air conditioning. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow, or ice) we reserve the right to reschedule your service to guarantee the safety of you, your guests, our staff, and equipment. If you’re aware of a pending weather event that may threaten your party, please contact us to begin the rescheduling process. Road conditions play a big part in our service. If it is safe to drive our equipment will be there. The decision on travel safety is made solely by the owners or their designer.
Roads and Driveways must be clear of snow and ice with plowed roads allowing us to park on the roadway while still allowing for the safe passage of traffic. If the driveway or street parking is not accessible, our staff have the right to refuse service at the time of the event. Large snow falls will require the end of the driveway to be widened to allow our theater to access the driveway.
GOVERNMENT SHUTDOWN:
In the case that the Government demands that all businesses close due to terrorist attack, Containment of Viruses and Illnesses, war, etc. We will communicate with the customer, reschedule, if need be, for the safety of your guests, our staff and equipment. Deposits are non-refundable but please have some dates in mind for us to assist you with finding a suitable date and time for your event. In the case a customer decides to cancel; cancellation fee will apply unless you cancel within 72hours. Customer has 30 days to reschedule. We appreciate your patience during these hard times and remember that your safety is our number one priority!
PREVENTATIVE MAINTENANCE: Trucks and other equipment are cleaned and disinfected after every event. Seats, Remotes, and anything touched gets disinfected to be proactive avoiding any cross contamination between guest inside the theater. Hand sanitizer is provided.
ALCOHOL/DRUGS:
You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served leading to "aggressive guest". Drugs of any sort will not be tolerated in or around the Superwoman Gametimes Trailer equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately. Our Job is to entertain in a safe and respectful manner and tolerating such behaviors can impact the safe and well-being of our staff or your guest.
DAMAGE/INJURY:
Superwoman Game Time Trailer or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Superwoman Gametimes Trailer, Rolling Game Station reserves the right to charge the client's credit card for damages to the trailer, truck or equipment resulting from the careless or willful damage of same by client’s guests. Superwoman Gametimes Trailer or its employees assume no responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host. NO EXCEPTIONS
BROKEN EQUIPMENT DURING YOUR EVENT:
All Superwoman Gametimes Trailer equipment is either new and/or well taken care of. Anyone caught on camera or visually will be removed from the trailer and the parent/guardian/Organizer will be held responsible for the cost of a replacement. NO EXCEPTIONS
Please be aware that in the case we are asked to park our trailers in driveways. We will NOT be held responsible for the driveway melting away due to 90-degree weather and our tires digging in blacktop. We will not be pulling into the driveway if we deem your driveway to not be wide enough or a large amount of trees around entrance that will scrape our trailer wrap or cause damage to our equipment.
VIRTUAL REALITY:
In consideration to health risk of injury and state HIPAA Laws while participating in Superwoman Gametimes Trailer LLC VR – Events, and as a consideration for the right to participate in the Activity, the customer hereby, for themselves, their heirs, executors, administrators, assigns or personal representatives or Invitees knowingly and voluntarily enter into this waiver and release of liability and hereby waive any and all rights, claims or causes of action of any kind whatsoever arising out of my participation or my Invitees in this Activity, and do hereby release and forever discharge Superwoman Game Time Trailer, LLC from any liability.
FOOD/DRINK:
Superwoman Gametimes Trailer does not allow any food or drinks into the video game theater. Please have your guests consume them outside of the trailer prior to entering.
PICTURES:
While your party is in effect the Game Coach will be taking pictures of the party from inside the trailer. You will then be able to view these pictures on Superwoman Gametimes Trailer, Rolling Game Station Facebook Page and copy them to your files. If you do not want our Game Coach to take these pictures or post them on the Facebook Page, please notify us via email prior to the party. This is a service we provide for our guests so they can be sure to capture their party as it happens.
OUR TRUCK/TRAILER:
When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property, or equipment. Our driver has the last say on whether it is safe or not to park at a specified location by customer. Our truck and trailer combination are very long, and we will need a minimum of 55 feet of space to park. Additionally, our Game Coach will never disconnect the truck from the trailer at a party/event without prior approval nor park off a hardened surface**.
REQUIRED FOR SETUP:
- minimum space of 50'L x 50'W
- Electrical outlets (1-2) Generators are required for power at parks.
- Water outlet: 1 spigot with standard water pressure (40-45psi) within 50 ft of activity area.
- 1 Attendant
- Surface: Cannot be set up on dirt, rocks, debris, sand or within 10 ft. of an inground pool.
- Beach balls, balloons, pool noodles, music, glow items, are just a few of the many items that you may add to make your event unforgettable.
QUESTIONS/COMMENTS:
Email: superwoman.gametime@outlook.com Phone: (318)290-8456
PLEASE BE MINDFUL:
Our game coaches are there to entertain and keep the game truck going, not to answer startup cost questions.
Respect, transparency, fairness, compassion, and excitement is everything when it comes to our commitment to you. We expect to be treated, not threatened, or intimidated with negative reviews to get over on the small business that is there to help and has made it happen.
VIDEO GAME RATINGS:
Superwoman Gametimes Trailer will not play "M" rated games in the theater unless otherwise requested via email or on the note section during time of booking. This request must be made by the Organizer as we recommend that Organizers/Clients email us with any special game requests.
PARKING:
Our trucks are 53-60 feet long (combined length) by 8'6" wide and approximately 11' high. Street parking is preferred.
We will need ample space to park at your location and it is your responsibility to ensure we can get into and out of your location. When a booking is submitted, we do our best to survey your area using Google Maps or Google Earth. Our Game Coaches are experienced drivers but will not place the equipment or someone else’s property in jeopardy. They will try to work with you as much as possible, but the driver has the final say. If we arrive at your location and cannot safely park, we will treat the party as a no show unless other arrangements can be made. Unfortunately, in most situations, we cannot extend the time we are on location while traveling to the new location. Superwoman Gametimes Trailer Stations personnel will not make special trips to ensure we can park at your location unless it is in our immediate area. Please make sure to let us know of any low bridges or traffic construction in your area. We will not pull into the driveway if it has an incline. Please be aware that in the case we are asked to park our trailers in driveways. We will NOT be held responsible for the driveway melting away due to 90-degree weather and our tires digging in blacktop. We will not be pulling into the driveway if we deem your driveway to not be wide enough or a large amount of trees around entrance that will scrape our trailer wrap or cause damage to our equipment.
PAYMENT OPTIONS: Superwoman Gametime can take Cash app, debit card, Zella
PRIVACY: Deposite $100, $200 first hour and $100 for the next 2 hours, $50 additional after three hours.
Superwoman Gametimes Trailer is committed to protecting your privacy. We use the information we collect on the site to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.
By Submitting Payment, you agree to these terms.
If you have any more questions, please email superwoman.gametime@outlook.com or call us at 318-290-8456
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